FAQS

Where Is The Store Located?

609 Bukit Timah Road, Singapore 269710.

 

How To Go To Our Shop By Public Transport?

Down Town Line toward Bukit Panjang alight at Tan Kah Kee Station (DT8), 5 minutes walk.

Exit by Exit A, turn right toward Duchess Road and continue toward Princess of Wales Road.



Circle Line or Down Town Line alight at Botanic Garden Station (CC19/ DT9), Exit by Exit A

After Exit from Circle Line, at Bus Stop No. B41021, take the following buses. 66, 67, 151, 154, 156, 170, 171 and alight at the 2nd Bus Stop.

Nearest Bus Stop No. B41031 located outside Coronation Shopping Plaza. Bus Service Number are 66, 67, 74, 151, 154, 156, 157, 170, 171, 174, 852 and 961

 

How To Join?

  1. You can register yourselves or your company on our website.

  2. At our homepage, click REGISTER

  3. A registration form will appear.  Fill in the details carefully and click on the Register button.

  4. If any information is not given correctly, a error message will be displayed.  Correct the error and click the Register button again.

  5. When successful, an e.mail will be sent to you.  And you may start your shopping by LOGIN to your account.​

How To Save Items To My Personal Shopping List?

  • You can add items into your Personal Shopping Cart by clicking the Update Shopping Cart button.

  • To view your Shopping list, just click on the Shopping Cart.

 

How Do I Place My Order?

All orders will have to be placed on our website.

* If you like to make any changes to your online order, please contact our office during office hours.

Office Hours : Monday ~ Friday 9.00 am to 5.30pm

Saturday, Sunday & Public Holidays Close

 

Price

  1. German Market Place will ensure that the prices, details and sizes of products detailed by German Market Place Online are correct but German Market Place reserves the right to vary the price and other details of the products without notice.
  2. The prices at the German Market Place Online are for home delivery shopping only. Prices for some products may different from those charged at German Market Place shops. The price of certain products, in particular fresh produce, is subject to daily fluctuation and is offered for guidance only.
  3. Not all products sizes will correspond exactly to the description offered on-line. German Market Place reserves the right to provide the nearest size of product at the nearest price.
  4. Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. German Market Place reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.
  5. In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per product but shall not be entitled to a combination of all such offers or promotions per product.
  6. If the Customer requests a variation to the order which German Market Place accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery.
  7. Item Prices inclusive 7% GST.

 

​Payment

  1. Payment for Products ordered through German Market Place Online can be made by the VISA card, Mastercard, JCB Card, and Bank Transfer only.
  2. German Market Place may change at any time the method by which payments for German Market Place Online orders may be effected and such changes may be notified to the Customer by e-mail, mail shots or by placing a notice to this effect on the German Market Place Online internet site.

Delivery Information 

When will my order be deliver?

* There is no Delivery on Friday, Sunday and Public Holiday.  Delivery Slots are subject to availability.

* For order to be delivered on Monday, Please place the order by Saturday.  The above cut-off timings apply.

 

What is the Local Delivery Fee?

For Order Value of SGD $150.00 and above, the delivery charges will be SGD $20.00 per delivery trip/location.

For Order Value less then SGD $150.00, the delivery charges will be SGD $30.00 per delivery trip/location.

For Order Value of SGD $250.00 and above, the delivery charges will be FREE per location.

Additional delivery charges may apply for any other special arrangement surch as special timing, location, etc.  Special request is subject to Germen Market Place approval.

 

Oversea Delivery/ Shipping?

The shipping cost is within SGD $90.00 - $200.00 for items from 0.1g to 4500g.

Delivery Time within 10 to 14 days.  All items may be subject to customs inspection and approve which may require additional days.

Full payment must be paid before items can be deliver.  NO REFUND if inspection fail by Customs. (local or Oversea)

 

Variation/ Cancellation of Order

  1. The Customer may vary or cancel the order up to the point in time that German Market Place has commenced processing the order and the Customer will not incur any cost in doing so.
  2. Subject to the Customer's consent, German Market Place may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.
  3. If there is no prior consent from the customer for a substitution, no substitution shall be made.
 
​Property Risk
 
All risk in the Products shall pass to the Customer upon delivery to the Customer's delivery address but German Market Place shall retain title in the Products until such time as payment for the Products has been effected.
 
 
Returns of Products/ Refunds
 
  1. Product pictures provided on this site are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly on the pack you receive.  We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was inputted onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.
  2. German Market Place shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by e-mail at online@germanmarketplace.sg or call German Market Place Online hotline at 6466 4044 by the next working day. Returns/Refunds can be arranged under the following circumstances:​​​
    1. German Market Place shall either replace or refund the Customer the value of that product for the following condition:
  • Product have been delivered in a damaged condition
  • Product is out of date
  • Product which was ordered and invoiced is not included in the delivery
  • Wrong Product is delivered
  1. ​If any Product which was not included in the Customer's order is delivered to the Customer, German Market Place shall collect the Product from the Customer.
  2. If the Customer has been charged for a Product which has not been delivered, German Market Place shall refund the Customer the value of the Product as originally charged to the Customer.
  3. If a Customer is charged more than the value of a Product, German Market Place shall refund to the Customer the difference. ​​​

  1. All refunds will be made via the same mode of payment on which the original purchase was made within 5 working days.
  2. All replacements of Products shall be effected in the shortest time possible.
  3. All On Sale/ promotion items are not Exchangeable and Refund.